Privacy Policy

Who we are

This website is operated by [OPERATOR] (“we,” “us”). Dishwasher repairs booked through this site are carried out by [TENANT BUSINESS], an independent appliance repair company serving Naperville, Illinois. Questions about this policy: [EMAIL].

What we collect

• Information you send us: your name, email, phone number, address or ZIP code, and the details you type into the repair request form or send by text, including photos of your dishwasher.
• Call and text details: the number you call or text from, the time, and the content of messages. [CONFIRM: whether calls are recorded; if so, callers are told at the start of the call.]
• Basic website data: pages visited, device and browser type, and approximate location from your IP address, collected through cookies and similar tools. [CONFIRM: analytics tools used, e.g. Google Analytics.]

How we use it

• To respond to your request, schedule a repair and send appointment updates.
• To pass your request to [TENANT BUSINESS] so a technician can contact you and do the work.
• To improve the website and the accuracy of our guides.
• To meet legal, tax and accounting obligations.

Who we share it with

We share your request with [TENANT BUSINESS] to arrange the repair, and with service providers who help us run the site, phones and email, only as needed to provide those services. We do not sell your personal information, and we do not share your phone number with third parties for their marketing.

Text messages

If you text us or agree to texts, we use your number for scheduling, confirmations and service updates. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help at any time.

Cookies

Cookies help the site work and show us which pages are useful. You can block or delete cookies in your browser settings; the site will still work.

How long we keep it

We keep repair requests and related messages for as long as needed to provide the service and meet legal and accounting requirements, then delete or anonymize them. [CONFIRM: retention period.]

Your choices

You can ask us to show you, correct or delete the personal information we hold about you by emailing [EMAIL]. We’ll respond within a reasonable time and may need to confirm your identity first.

Security

We use reasonable safeguards to protect your information, but no website or email system is completely secure.

Children

This site is meant for adults arranging home repairs. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we’ll update the effective date at the top of this page.